Support Line

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Support Line

Follow Us

Remote Support

Controlworks offer complete customer support on-demand, via phone or email.
Reduce downtime, save costs, and empower your staff with industry leading support and assistance.

Inevitably, despite best endeavours, things sometimes go wrong. When they do, you need a team that will be responsive, knowledgeable and efficient, in order to minimise any pain for your people.

No more guessing

You’ve got enough on your plate without trying to blindly guess the solution to a problem with an intricate piece of technology. Our support staff know their onions and can help resolve your issues quickly and efficiently.

Phone and computer support

We have a dedicated customer support line as well as actively managed email support and trouble ticket system.

On-site support, when you need it

Sometimes a site visit is unavoidable to resolve certain issues. When catastrophe strikes, we’ll be there, on site and in person to help resolve any critical outages.

We empower your staff to solve issues that arise in building management systems. Let us help you reduce downtime and improve your systems

Our process


Agree a Service Level Agreement, around priorities and time frames, to set expectations


We provide responsive remote support, and often resolve your issue remotely via our management systems


 In the event of a major failure, we will attend site and work collaboratively with you and any third party, to resolve your problem

Why you choose us?

We understand the importance of peace-of-mind when it comes to building management.
You need to be able to trust in the technology deployed, and be sure that when there are hitches, a competent, knowledgeable support team have your back.

With a thorough working understanding across a wide range of BAS and HVAC technologies including experience with multiple vendors and relationships with third party providers, there’s not much that the support team at Controlworks haven’t seen. We’ll work with your third party contractors to help diagnose problems, and even help instigate preventative measures to reduce the chances of a repeat occurrence.

We have a fierce commitment to ensuring our client’s buildings stay safe, efficient and healthy for all parties and recognise that in order for things to run smoothly, we need to be on the ball at all times, so that our clients can have 100% confidence in the systems deployed.

Convinced? Call us today to get started.